1. Overview

This Refund Policy applies to Enhanced Player Profile subscriptions purchased through PrepBasketball.net. All refund requests are subject to admin review and approval.

2. Refund Eligibility

You may be eligible for a refund if:

• The enhanced profile was not activated due to technical issues on our end
• You were charged incorrectly or multiple times
• The service was not delivered as described
• The profile has not been approved by an admin yet
• The purchase was made in error within 48 hours of payment

Refunds are NOT available for:

• Profiles that have been active for more than 7 days
• Change of mind after profile approval and activation
• Expired profiles (after the 14-day grace period)
• Profiles where the player has committed to a college
• Partial refunds for unused subscription time

3. Refund Process

1. Submit Request: Contact an administrator with your refund request, including:
   • Purchaser email address
   • Player name and profile
   • Reason for refund request
   • Transaction details
2. Admin Review: An administrator will review your request within 3-5 business days
3. Decision: You will be notified via email whether your refund is approved or denied
4. Processing: If approved, refunds are processed through Stripe and typically appear within 5-10 business days
5. Profile Deactivation: Upon refund approval, the enhanced profile is immediately deactivated

4. Refund Amounts

• Full Refund: Available if profile never activated or within 48 hours of purchase
• Partial Refund: May be considered on a case-by-case basis for technical issues
• Processing Fees: Stripe processing fees (approximately 3%) are non-refundable

5. Chargebacks

If you file a chargeback with your credit card company:

• Your enhanced profile will be immediately deactivated
• Your account may be suspended pending resolution
• We encourage you to contact us directly before filing a chargeback
• Chargeback disputes may result in account termination

6. Subscription Renewals

Enhanced Profile subscriptions do NOT automatically renew. No charges will be made after your initial purchase. You must manually renew your subscription if you wish to continue after expiration.

7. Grace Period

After your subscription expires, you have a 14-day grace period during which:

• Enhanced profile remains visible to coaches
• No refunds available for expired subscriptions
• You can renew to restore full access
• After grace period ends, profile reverts to basic (no refund)

8. Contact for Refunds

To request a refund or ask questions about this policy, contact: support@prepbasketball.net

Please include your transaction details and a clear explanation of your refund request.

9. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website.